FAQ

FOR ARTISTS & ART WORK

 

How to sign up and upload your work?

Artists can send their artist presentation and art work via email to into@art-regi.com for screening after which we will contact the artist to discuss possibly selling the work on our site.

 

Who can sell their work on Art Regi?

Any acknowledged African artists that we view as a good for the Art Regi community.

 

Do we sell re-prints or copies of original art work?

Any work  displayed and sold on Art Regi is  always an original.
 

Is a certificate of authenticity provided?

All artworks for sale on art regi come with a certificate of authenticity that is signed by the artist.

 

The work I wanted is no longer available - can I commission a similar work?

A number of our artists accept commissions so please get in touch if the work you love is no longer available!

 

Are all the works on Art regi available for purchase?

Not always, as sometimes they have already been sold! If the work has been sold, this is indicated on the artwork page. If you are unable to find another work that you love, do not hesitate to get in touch as we can suggest other works by our artists who are not online yet. Some of our artists also accept commissions!

 

 
ART REGI SERVICES

 

Is  framing available for all works?

 

Absolutely.Sometimes the artist has already chosen a frame, which we can send you a photo of. If the work is not framed, when you make a purchase, you can let us know that you want the work framed. We will make sure we find the perfect frame for you.

Who is responsible for the cost of framing?

 

When the artwork is already framed, then the frame is a part of the work and therefore included in the price.

When the work is unframed, art regi offers framing at extra cost and you will be charged for this along with the price of the artwork. We always ensure that the cost of the frame is within your budget.

Do you offer recommendations and advice?

 

Our role is to introduce collectors to an artist's works. But you need to look through lots of artworks to make this happen, and we can help you save time!

We can offer you a personalised selection of about twenty works which are chosen especially for you. To receive this selection, you can contact us at info@art-regi.com

 
ART WORK INFO & PURCHASING ART WORK

 

How do I know if you have artworks by the artist I'm looking for?

If you have an artist name in mind, you can search for them on our artists page.

If there are no results, leave us your details. We take all searches on our site into account and we will contact artists whose works interest our users. If the artist joins Artregi, we will let you know straight away.
 

How can I check the size of the artwork?

The dimensions of the work are specified on the artwork page. Any further questions? Please get in touch - we're here to help and we can send you images to give you a better idea of the dimensions of the work.

 

Is the image on the site an accurate representation of the artwork?

The image is an accurate depiction of the artwork, but it has no contract value. We can send you additional images on request.

 

How do I buy art on Art Regi?

To buy an artwork, you have to click on the button "Add to cart" which is found on all artwork pages. You will then be redirected to your Cart. Once you have clicked 'checkout', we will ask for your details to organise delivery, and then ask you to choose your method of payment (paystack, Paypal, or call us for bank transfers). Once the payment has been processed, you will receive confirmation from our payment processor, Stripe. We will then call you right away to confirm that your payment has been received.

 

What are the accepted methods of payment?

All credit and debit cards (Mastercard, Visa, American Express etc.), Paypal and bank transfer.

 

Can I pay in installments?

Of course! Contast us to find out more:info@art-regi.com

 

What happens once the payment has been processed?

Once the payment has been processed, the artwork is reserved for you! We will call you right away to confirm its availability and delivery times (delivery takes approximately 7 days). Together we will arrange the best day for delivery to the address you provided.

 
SHIPPING & DELIVERY

How are the artworks packaged?

The works are packaged by the artist and follow a standardised packaging process. We confirm the packaging with the artist before shipping and take care to make sure the work is properly protected.

 

How long does delivery take?

After the payment has been processed, delivery takes 7 days on average, which leaves time for packaging and shipping. This may vary depending on the artist's availability, potential framing of a work and the distance between the artist's studio and your home. Whatever happens, we will keep you updated.

 

Who takes care of the delivery?

Depending on the destination and the size of the work, we use delivery companies such as DHL or UPS, or specialist art delivery companies.

 

Which countries do you deliver to?

We deliver everywhere, or in any case all countries that our delivery companies operate in! Any concerns? Do not hesitate to contact us, as we will be able to find a solution for delivery - even if you live on a desert island!

 

How much does shipping cost?

Shipping costs are included in the total price when you checkout, regardless of destination.
 

If I buy several artworks, will they be delivered at the same time?

Each work is shipped by the artist. So if the two works are by the same artist, they may be delivered at the same time (under normal circumstances).

If they are by different artists, the delivery dates will be different. However, if you have an issue and need them to arrive in the same place at the same time, let us know and we will arrange delivery accordingly.

 

Can I get artworks delivered to a different country or to a different person?

We will deliver to the address you gave on your order. Generally we set the delivery date with the person who will receive the work and whose name you gave. If it's a surprise or a present, let us know

 
 
 
 

PAYMENT METHODS

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